* * * Over 4 Million Copies Sold * * *

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”

-from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.”

-Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”

-Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medic